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Operations & regulatory services

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Assistant director of operations and regulatory services

We are looking for an accomplished leader to support the delivery of our vision and strategy for the council through the provision of high quality operational and regulatory services, against agreed priorities and standards, with a strong focus on continuous improvement and value for money. You will be responsible for our environmental services, highway operations, waste management  markets management and a wide range of other crucial services and regulatory responsibilities.

Strong experience and background in managing environmental sustainability including waste collection and disposal, streetcare and greenspace, and tackling environmental crime to keep the city safe, clean and looking good is essential to this role.

We are looking for someone with vast experience and knowledge in making improvements to transport networks and delivery of efficient, effective customer sensitive operations and regulatory services within set budgets. You will need to have a strong background in some combination of key service delivery such as highway operations, parks and green spaces, fleet management, parking, CCTV and security, licensing and transport, plus emergency planning.

To be successful in this role you will need to support the Director in translating strategic vision and priorities into operational plans, monitoring their progress on a regular basis, identifying exceptions and risks and putting in place appropriate strategies to address issues. This includes developing optimum models of service delivery based on business intelligence and implementing best practice to ensure that services are adaptive and responsive to changing needs and circumstances.

We are open to all backgrounds and specialisms, but it is essential that you are experienced in operational management and regulatory services.

We are committed to delivering our ambitious programme for transforming and improving the aspirations and opportunities for the residents of Stoke-on-Trent City Council. And that’s where you come in. As the Assistant Director Operations and Regulatory Services, you will contribute strongly and consistently to the council’s ambitions to be a green city with a beautiful natural environment, including our network of parks and open spaces.

The role will be accountable for the delivery of licensing and regulatory services that are fair and consistent which contribute to the council’s goals of facilitating economic growth and civic pride. working with local and national partners to ensure Improvements to our transport system to ensure effective and timely delivery of our priorities to keep the highways network maintained and the city moving.


Finally, as a senior officer, you will provide confident, visible, strategic and values-led leadership and direction. You will demonstrate effective political awareness and leadership qualities with the aptitude to promote a culture of close collaboration and working strategically. To act as an ambassador for the council, promoting and enhancing the authority’s image as a Member-led authority ambitious for the city, supporting the formation of strategic alliances and developing effective working relationships on a local, regional and national basis.


Are you up for the challenge?


Directorate:  Housing, Development & Growth

Location: Stoke-on-Trent

Salary: DH4, £105,063- £110,154

Reference: Assistant Director, Operations and Regulatory Services


Indicative Timetable

Closing date for applications: 26 May 2024

Preliminary/Technical Interviews: 31 May - 5 June 2024

Final Stakeholder and Panel Interviews: 20 June 2024



Our executive search partners, Starfish

Luke Judd: Tel: 07435 270 659 or email


Please click here to apply for this position.