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Assistant director of housing management

We are looking for a proficient candidate with knowledge and experience to deliver our vision and priorities through high-quality management of our housing services and related functions, and implement our transformational ambitions, whilst ensuring that the council meets its statutory duties.


At heart this role is about ensuring we are a first class housing landlord in all respects, from customer service through to neighbourhood management.

To be successful in this role you will need to develop and promote a clear focus on quality assurance, service accessibility and responsiveness to maximising resident and stakeholder involvement.

We are open to all specialisms and backgrounds but it is critical that you are experienced in tenancy services and housing asset management, including maintenance and repairs.

You will need to take a strategic view to the development of a sustainable business plan and effective housing strategies which will support the delivery of our vision and aims.

We are committed to delivering our ambitious programme for transforming and improving the aspirations and opportunities for the residents of Stoke-on-Trent City Council. And that’s where you come in. As the Assistant Director of Housing Management, you will manage housing finances in close partnership with our finance department to enable a structured programme of investment in the maintenance and replacement of stock to determine the best models of service delivery, across the division which delivers a high-quality customer experience, achieves high performance and contributes to the council’s ambitions to be a commercial council.

The role will be accountable for the council’s compliance with the regulators including standards relating to tenant involvement and empowerment.


We need someone who can act as our housing management and maintenance ambassador for the city and for the council, forming strategic alliances and developing effective working relationships with diverse stakeholders including; elected members, council officers, local communities, businesses, Government departments, and other external agencies in order to maximise capacity and pool resources wherever possible.

Finally, as a senior officer, you will provide confident, visible, strategic and values-led leadership and direction. You will demonstrate effective political awareness and leadership qualities with the aptitude to promote a culture of close collaboration and strategic working.


Are you up for the challenge?


Directorate:  Housing, Development & Growth

Location: Stoke-on-Trent

Salary: DH3, £98,681 - £103,773

Reference: Assistant Director, Housing Management


Indicative Timetable

Closing date for applications: 26 May 2024

Preliminary/Technical Interviews: 31 May - 5 June 2024

Final Stakeholder and Panel Interviews: 17 June 2024



Our executive search partners, Starfish

Luke Judd: Tel: 07435 270 659 or email


Please click here to apply for this position.